Service Desk Analyst

HCLTech • chennai, tamil nadu • Posted June 23, 2026

Position Overview

Hiring Alert: L1 Service Desk (French Support)

Location: Chennai

Experience: 2+ Years

Shift: Rotational / 24×7

We are hiring L1 Service Desk professionals with strong technical skills and excellent customer handling capabilities. If you are fluent in French (mandatory) and looking for a global opportunity, this role is for you!

✅ Key Responsibilities

  • Provide L1 support for IT incidents and service requests
  • Perform password resets, printer setup, and basic troubleshooting
  • Manage and update tickets in ServiceNow
  • Diagnose and resolve hardware, software, and OS issues
  • Escalate issues to L2/L3 teams when required
  • Support software installations and system updates
  • Ensure quick resolution and excellent user experience

✅ ...