Service Desk Analyst // Glendale, CA

Onsite role - 5 days a week

6-months contract

Role Overview (Entry-Level Service Desk / Tier 1):

We are looking for candidates who can handle high-volume support in a fast-paced environment.

Key Responsibilities:

Basic PC/laptop troubleshooting (Windows)

Password resets, account unlocks (Active Directory)

Microsoft 365 support (Outlook, Teams)

User onboarding and access provisioning

Ticket handling and escalation

Required Experience:

Entry-level IT candidates (1–3 year's experience)

Recent grads (IT, MIS, Computer Science)

Candidates with help desk internships

Strong customer service backgrounds (call center, retail) with basic technical aptitude

Strong communication skills

Reliability and ability to work onsite daily

Comfortable in high-volume environments