Service Desk Analyst (Level 1–2)

Fujitsu • Australia, New South Wales • Posted June 17, 2026

Position Overview

About the role

:
  • RFQ Opportunity

  • 8 months Contract

  • Sydney based

  • Onsite

    • Role Overview



    We are seeking a proactive and customer-focused Service Desk Analyst (Level 1–2) to deliver high-quality IT support services within a fast-paced enterprise environment.


    This role is responsible for providing first and second-level technical support, resolving user issues, supporting device deployments, and contributing to service excellence aligned with ITIL best practices. You will act as a key point of contact for end users and play an important role in maintaining operational efficiency and user satisfaction.


    Key Responsibilities

  • Provide Level 1 and Level 2 technical support in line with ITIL service management practices.

  • Act as the first point of contact for IT-related issues via phone, ticketing systems (e.g. ServiceNow), and in-person support. Troubleshoot and re...