Service Desk Analyst – Level 1

The IT Service Desk Analyst – Level 1 will provide first line technical support within a 14x5 Mon-Fri environment. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis, and resolution of end users’ problems, which may range from straightforward to more complicated technical issues. The successful candidate will require an aptitude to create, modify, etc. access/rights to applications/systems. There is also a range of administration duties within this role.

Responsibilities

• First line support – troubleshooting of IT related problems from in‑house software to hardware, such as iPhones/iPads, Laptops, PCs, and Printers
• Escalate unresolved calls to the correct support team as described within our corporate knowledge base
• Receiving, logging, and managing calls from customers end users via telephone, chat, and email
• Log all calls in the Service Desk Call Logging sys...