Service Desk Analyst - NV1

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Analyst  to join our Inbound team in Australia.

Please note, NV1 Australian Security Clearance is required.

The working hours for this role are 10:30am-7pm AEST (or 8:30-5 AWST).

Requirements

What You’ll Do

• Answer inbound calls and deliver prompt, friendly, and professional support.
• Troubleshoot issues independently or collaborate with internal teams to drive resolutions.
• Keep customers informed with clear, confident, and timely updates.
• Log, prioritise...