Service Desk Engineer

Your mission

• Technical Capability: Assisting with network installations (RJ11, COAX, CAT, Fibre), cabling, and installation of phone equipment
• Support Methods: Telephone, Email and Remote Troubleshooting support to our customers. Remote Configuration of phone and network devices
• Remote Repairs: Repair and maintenance of phone and network devices
• Contractor Management: Working with and scheduling external contractors and service providers
• Logistics: Organisation of the logistics of new or defective phone or network components
• Service Management: ServiceNow/Jira Ticket handling, compiling technical information for maintenance, repairs and creating procedures and workflows
• Custom In House Software: Must be willing to learn new software and support our customers through telephone, email or on rare occasion ...