Service Desk Lead: ITSM & Customer Experience Champion

Open Innovation AI in Abu Dhabi seeks a Service Desk Lead to establish and guide the Service Desk function. You will define workflows, SLAs, and triage procedures, directing L1–L3 teams and ensuring high-quality customer support.

The role requires exceptional communication, strong operational discipline, and the ability to foster a customer-focused service culture across cross-functional teams. Experience with Jira Service Management and ServiceNow is essential.