Service Engineer

【Main Task】
• Work and perform in compliance with company’s regulation and request.
• Perform Technical Field Service activities
　-　Installation and commissioning of equipment
　-　Troubleshooting, repair, and maintenance
　-　Escalation support
　-　User Training / Customer Training
　-　Providing sales support
　-　All necessary reporting per company policy
• Demonstrate service skills and knowledge with high customer orientation
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.
• Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests fr...