Service Excellence Team Lead — Grow, Coach & Elevate CX

A leading ride-hailing platform in Metro Manila is seeking a Team Lead to monitor and improve team performance, resolve conflicts, and develop team members. Candidates should have 2-3 years of management experience and strong analytical skills. Responsibilities include conducting performance evaluations, handling escalated issues, and implementing service strategies. The position promotes a balanced work-life environment with perks like free meals and gym access.
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