Service Manager

Summer Shack Cambridge

149 Alewife Parkway

Cambridge, MA 02140

The Service Manager is a hands-on leadership role responsible for overseeing daily front-of-house operations and ensuring an exceptional guest experience. This role requires a strong hospitality background, calm leadership under pressure, and a passion for service, and teamwork. This role reports to the General Manager, a highly experienced hospitality professional.

Key Responsibilities

• Oversee daily floor operations during service, ensuring smooth, efficient, and polished execution
• Lead, coach, and motivate front-of-house staff including servers, bartenders, hosts, and support staff
• Maintain high standards of service, presentation, and guest engagement at all times
• Act as the primary point of contact for guests during service, resolving concerns professionally and promptly
• Coordinate closely with the kitchen and bar teams to ensure ...