Service Manager
Recru-it • port elizabeth, port elizabeth • Posted June 22, 2026
Position Overview
What the service manager will lead:
Field technical services:
MPS and office automation support:
Production print / PSG support:
Field technical services:
- Daily control of technicians, call allocation, productivity, work quality, repeat calls, vehicle usage, overtime and regional coverage.
- Service Controllers and Dispatch
- Ensure calls are logged, prioritised, dispatched and escalated correctly. Work closely with controllers to reduce wasted travel and improve response times.
MPS and office automation support:
- Support the full company installed base, including OSG/OPB devices, MPS contracts, universities, municipalities, corporate clients and other key accounts.
Production print / PSG support:
- Ensure production print calls are allocated to the correct technical skill level, escalated timeously and monitored closely due to the higher client impact and longer call durations.