Service Manager/Supervisor (Kamloops)

Overview

Accountable for ensuring parts and service requests are fulfilled at a high standard of quality to customers by quoted delivery date, ensuring consistent application and administration of the company’s parts, service, and warranty programs.

Responsibilities

• Responsible for day-to-day support of the business of Service & Sales for Rotating Equipment and Hydraulics for all customers.
• Execute initiatives that contribute to long-term operational excellence and maximize efficiencies including service, warranty programs and parts operations at the branch.
• Identify issues and work with branch co-workers to resolve them in a timely manner.
• Provide training and support for all Service technicians and supervisors.
• Manage branch personnel performance, safety, training, and customer service.
• Work with customers, suppliers, and co-workers to fulfill service orders and inquiries with service and cost expectatio...