Service Operations, Initiatives Program Leader (Filled)

Description

What You Will Do

As the Service Operations, Initiatives Program Leader at JCI, you will be instrumental in transforming our service delivery model, driving excellence and innovation across our truck-based service operations. Your primary responsibility will involve enhancing performance metrics, optimizing efficiency, and exceeding our ambitious growth and profitability targets. You will assume comprehensive ownership of key HVAC service initiatives, collaborating closely with field leaders, product management, and executive teams to design and implement cutting-edge service delivery strategies. By harnessing advanced digital technologies, you will lead initiatives that are directly aligned with achieving aggressive annual revenue, market share, and profitability objectives while ensuring unwavering customer satisfaction and a sustainable competitive advantage. While your focus will predominantly be on North America, you will actively en...