Service Operations Lead

We are seeking an Service Operations Lead to oversee all operational aspects, ensuring efficiency, productivity, and outstanding quality. You will focus on continuous improvement, strategic direction, and leadership, cultivating a culture of excellence within the operations team. This role is pivotal in driving innovative strategies and operational performance improvements, ensuring service quality, and maintaining process adherence to achieve operational excellence.

WHAT YOU WILL OWN:

• Provide day to day guidance to your People Leaders in the sub-department(s)/ team(s) on complex operational issues
• Define team standards and optimize resource allocation for exceptional service delivery and performance, enhancing efficiency and productivity.
• Establish, monitor, and drive OKRs and KPIs to enhance service satisfaction across in-house and BPO team...