ServiceNow Business Analyst
TechDigital Corporation • Charlotte, North Carolina, United States • Posted May 10, 2026
Position Overview
The ServiceNow Business Analyst acts as a bridge between business stakeholders and technical teams.
Key Responsibilities:
• Gather, analyze, and document business requirements for ServiceNow initiatives (BAU and enhancements)
• Translate requirements into clear user stories, acceptance criteria, and functional specifications
• Work with stakeholders to prioritize backlog items and manage scope expectations
• Participate in sprint planning, backlog grooming, demos, and retrospectives
• Support UAT planning, execution, defect triage, and sign off
• Maintain documentation: BRDs, user stories, process flows, SOPs, training materials
ServiceNow Technical & Platform Responsibilities
• Possess hands on understanding of ServiceNow platform architecture
• Understand how requirements map to:
o...
Key Responsibilities:
• Gather, analyze, and document business requirements for ServiceNow initiatives (BAU and enhancements)
• Translate requirements into clear user stories, acceptance criteria, and functional specifications
• Work with stakeholders to prioritize backlog items and manage scope expectations
• Participate in sprint planning, backlog grooming, demos, and retrospectives
• Support UAT planning, execution, defect triage, and sign off
• Maintain documentation: BRDs, user stories, process flows, SOPs, training materials
ServiceNow Technical & Platform Responsibilities
• Possess hands on understanding of ServiceNow platform architecture
• Understand how requirements map to:
o...