ServiceNow Consultant (España)

ServiceNow CMDB Specialist

Barcelona (Hybrid) | Availability: ASAP

My client is the air transport industry's IT provider, delivering solutions for airlines, airports, aircraft, and governments. Their technology powers more seamless, safe, and sustainable air travel.

Overview

The mission of this role is to rebuild the CMDB from the ground up by defining a solid data model, governance, and structure, and establishing accurate, maintainable service maps that support incident management, change impact analysis, and overall operational effectiveness.

Responsibilities

• Map dependencies between CIs across applications, middleware, compute, network, cloud, etc.
• Validate maps reflect production reality and support impact/root-cause analysis.
• Identify gaps, duplicates, or incorrect relationships and coordinate remediation with data owners.
• Apply defined data-quality checks and escalate unclear rules.
• En...