Position Overview
Job Description:
Pay Range: $70hr - $81.48hr Requirement/Must Have
Strong understanding of HR processes such as HR case resolution, knowledge management, and Employee Relations. Hands-on experience with Configurable Workspace, Now Assist, Case & Knowledge Management, and Employee Center Pro. Familiarity with Workday HCM or other HR system integrations. Understanding of ServiceNow platform concepts, data model, tables, workflows, and security model. Ability to gather, analyze, and document business requirements, functional specifications, user stories, and acceptance criteria. Strong analytical and problem-solving skills, with attention to detail. Experience supporting Business-As-Usual (BAU) operations, including defect triage, minor enhancements, and incident resolution. Experience working in Agile environments, including sprint planning, backlog management, and ...