Servicenow Itom Sme In Montreal

ServiceNow ITOM SME – CMDB Lead

Take on a key role as a ServiceNow ITOM SME in Montreal, Canada. Lead CMDB governance, ensure high‑quality data, and drive service mapping initiatives. As the CMDB Lead, you will manage a team dedicated to maintaining and enhancing the CMDB strategy while ensuring compliance with CI classification and discovery patterns.

This position calls for 7–12 years of relevant experience, focusing on executing a multi‑phase CMDB maturity roadmap and collaborating with various business units to support operational goals.

Key Responsibilities

• Lead CMDB maturity roadmap execution for accurate data
• Serve as architect for the Common Service Data Model (CSDM)
• Establish governance policies for data management
• Manage integrations with third‑party tools and resources
• Identify and address technical debt in CMDB operations

Requirements

• Extensive experience with ServiceN...