ServiceNow Knowledge Process Analyst

Req ID: 377162 

We are currently seeking a ServiceNow Knowledge Process Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

The ServiceNow Knowledge Process Analyst is a key role within the Service Management Office, a group that enforces standardized governance methods across all ITSM processes. This new net role in the organization will manage day-to-day governance, operations and continual improvement for technology request management and technology knowledge management within the scope of those capabilities on the ServiceNow platform. In addition to managing the process day to day, this role will build and manage relationships with teams who execute the process to ensure their adherence and success.Key responsibilities:Participate in the day-to-day of operation of process controls to ensure consistent and efficient executionParticipate in developing, monitor, and report on key process metrics to track performance...