Services Engagement Manager - Commercial Cloud

The Role

The Services Engagement Manager (SEM) is responsible for setting our Commercial Cloud customers up for success and representing the entire value proposition and effort behind a Commercial Cloud Implementation. This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

What You’ll Do

Utilizing Commercial domain knowledge and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs.

Develop and deliver Proposals and Statements of Work (SOW) for Commercial Cloud implementations and enhancements.

Set customer and internal stakeholder expectations correctly with a focus on long-term success.