Servicing And Arrears Specialist

Servicing and Arrears Specialist

Location: London (Hybrid – 2 days in the office, 3 days WFH per week)

Salary: Up to £40,000

Hours: Monday to Friday, 9 am to 5 pm

Benefits

• Generous holiday entitlement
• Flexibility to work from home up to 3 days per week
• Pension scheme
• Enhanced Maternity/Paternity leave
• Health insurance
• Electric Vehicle scheme
• Regular Social events
• Cycle to Work Scheme
• Life Insurance

Responsibilities

• Uphold high standards of consumer duty across all mortgage servicing activities, ensuring customers are treated fairly and consistently.
• Review borrower requests and referrals, supporting decision‑making to deliver the best outcomes for customers.
• Monitor mortgage arrears and collaborate with third‑party servicers and funding partners to agree on collection strategies and process improvemen...