Software Support Engineer

Job TitleSoftware Support Engineer

Job Description

Position: Software Support Engineer

Location: Hong Kong International Airport T2

Working hours: Shift (8 Hours or 12 Hours)

Job Summary:

The Software Support Engineer is responsible for providing IT operational and technical support for the Baggage Handling System (BHS) software at Hong Kong International Airport (T1). The role involves monitoring, maintaining, and troubleshooting the system’s software components to ensure smooth baggage flow and system availability. The engineer will work closely with other support teams, vendors, and airport operations to resolve incidents, implement system updates, and ensure the system is healthy.

Key Responsibilities:

System Monitoring & Health Check

• Perform daily system health checks to ensure the BHS software, databases, and int...