Solution Support Engineer, Procurement (San Pedro Garza García)

Overview

We are looking for a person in Monterrey, Mexico who is driven by a desire to provide our customers with outstanding customer service. The key responsibility is to assist our customers in resolving issues related to the implementation, deployment, functionality, and usage of SAP Products.

What you’ll do

• Enable customers to implement and operate their SAP solutions efficiently
• Collaborate closely with other SAP Lines of Business (LOBs) to ensure great customer service
• Perform the root cause analysis of reported incidents
• Participate in global projects around support processes, infrastructure requirements and quality assurance
• Provide consulting for customers on procedural issues and queries
• Report errors and code defects to development organizations; collaborate to prioritize fixes and validate solutions
• Maintain personal broad knowledge of product area and deep component expertise