Specialist Customer Fulfillment

JOB CONTENT

Manage end-to-end customer order fulfillment for rigid plastic packaging products by working closely with customers and internal stakeholders including Sales Production Planning Quality Logistics and Finance to ensure accurate order processing timely delivery and high customer satisfaction in line with company policies SLAs and quality standards. Act as the primary link between customers and internal manufacturing teams to ensure seamless order execution effective issue resolution and continuous service improvement.

FUNCTIONAL RESPONSIBILITIES

Order Management & Customer Fulfillment

• Manage the complete order-to-delivery lifecycle including order entry validation processing tracking and fulfillment.
  
• Ensure timely and accurate booking of customer purchase orders in ERP systems in line with agreed service timelines.
  
• Monitor order status production pr...