Specialist III

Professionally manage a multi-line phone system by efficiently answering incoming calls, providing accurate information, and directing customers to the appropriate office or personnel for assistance.

Deliver excellent customer service by responding to inquiries promptly and ensuring calls are routed accurately and effectively.

Maintain clear and professional communication while assisting customers and coordinating with departments to ensure efficient calling and issue resolution. 

Manage and respond to voicemail messages promptly daily, ensuring accurate communication and timely follow-up with customers and departments. 

Responsible for managing holiday voicemail systems, including activating and deactivating holiday voicemail greetings to ensure accurate communication during office closures and reopening periods. 

Process and dis...