Specialist Services Engineer (T2) - Cape Town

The primary role of the Specialist Services Engineer (T2) is to deliver planned technical implementations, project tasks, onsite work, and escalated technical support across B-Logic client environments. The role supports the Professional Services department by implementing approved solutions, assisting with client onboarding and migrations, completing technical project work, maintaining accurate documentation, and ensuring work is delivered professionally, securely, on time, and in line with agreed scope. The T2 Generalist is expected to work across Microsoft 365, endpoint, server, network, backup, security, and general infrastructure environments within an IT MSP context.

Responsibilities

The primary tasks, functions and deliverables of the role include, but are not limited to:

• Compliance with Project and Ticket Lifecycle Management: focus areas include, but are not limited to:
• Work from approved project tickets, service tickets,...