Specialist Technician, Technology Support

**Position Summary...**

**What you'll do...**
**Role summary:**
Manages and resolves customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups) by identifying incident and business partner needs; monitoring incident and request queues; categorizing urgency of incidents, requests, and escalations; validating business partner and system issues and resolutions; assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment) upon approved request; tracking the status of requests and/or problem tickets; assigning requests to other teams and escalating as needed; creating and modifying ServiceNow templates; and closing requests or problem tickets upon completion
**About the team:**
Our team creates reusable technologies to help with customer acquisition, onboarding, and empowering merchants, while ensuri...