Sr. Director, Customer Success Operations

Join Us as a Sr. Director, Customer Success Operations!

Ready to deliver measurable ROI and ensure seamless execution for global customers? ORBCOMM is seeking a highly skilled Senior Director, Customer Success Operations to drive customer value, operational excellence, and long-term growth.

Why You’ll Love Working Here

In this hybrid role, you’ll act as both a strategic advisor and operational lead, ensuring customers achieve outcomes while experiencing frictionless service delivery. You’ll work cross-functionally to accelerate adoption, resolve operational challenges, and improve the end-to-end customer experience.

This high-impact role blends product expertise, business analysis, change management, and executive stakeholder alignment to deliver meaningful, measurable improvements. You’ll work cross-functionally to elevate adoption, strengthen relationships, and influence strategic decisions that optimize operatio...