Sr Director, Service Desk & End User Experience

Job Description:

Reporting to the Chief Information Officer, the organization is seeking a strategic and results-oriented Senior Director of Service Desk & End-User Experience to lead its global IT support organization. This is a critical leadership role responsible for defining and executing a vision that scales the service delivery, elevates the end-user experience, and drives operational excellence. The ideal candidate will transform the support model from reactive to proactive, leveraging data-driven insights and automation to increase satisfaction and efficiency across the fast-growing organization.