(sr) Field Service Technician (GTA)

Overview

We’re looking for a Field Service Technician to join our team! Open and Honest. Customer-centric. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Responsibilities

• Maintain and repair MFPs and resolve customer printing issues
• Perform on‑site service of MFPs
• Maintain effective relationships with customers and sales
• Maintain parts and call management as well as accurate records to achieve KPI targets
• Responsible to learn new technologies
• 5% - Lead referrals and product promotion to existing customers
• 95% - break‑fix and customer support
• Understand territory parts budget and inventory control
• Follow KMBS policies and procedures
• Perform other relevant duties as assigned by management.

Qualifications

• 0-2 years technical/repair of electronics or software equipment
• Knowledge of basic Microsoft OS pri...