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In this role you will:
People Leadership and Team Management
Lead, manage, and develop a team of application support analysts and senior leads supporting FX platformsSet clear expectations around ownership, escalation, on call readiness, and operational disciplineDrive accountability for incident response, problem management, and change outcomesManage hiring, onboarding, performance management, coaching, and career developmentEnsure sustainable coverage models including follow the sun support where applicable Production Support and Hands On Leadership
Own the overall health, availability, and performance of FX production applicationsBe hands on during major incidents and complex production issues, providing technical direction and leadershipParticipate in deep dive analysis for recurring or high risk issues to drive permanent fixes...