Sr Salesforce Administrator

Job Description

Key Responsibilities:

• Platform Configuration & Optimization:
  Lead the configuration and enhancement of core Sales and Service Cloud functionality including leads, opportunities, account/contact management, forecasting, territory management, sales workflows and case management, queues and knowledgebase content.
• Stakeholder Engagement:
  Work closely with business teams and the AMS-partner to gather requirements, validate proposed solutions, and ensure configurations support business goals and processes.
• Testing & Deployment Support:
  Support user acceptance testing (UAT) through test planning, coordination, and issue resolution to ensure high-quality releases.
• Production Support & Stability:
  Serve as the primary administrator for Salesforce, managing incidents, troubleshooting issues, and ensuring platform performance and availability.
• Enhancement...