Sr. Service Supervisor Applied HVAC System | Retail | OMASCO | Oman

Sr. Service Supervisor Applied HVAC System | Retail | OMASCO | Oman

Overview of the role:

Ensuring overall customer satisfaction by providing excellent service experience, with optimum the operational cost.

What you will do:

Description of Accountability:

Managing AMC service to the customers.

• Timely Providing Periodic Service to Customer.
• Ensures the assets are regularly maintained, reducing the risk of unexpected breakdowns or downtime.
• Co‑ordinate with Customer, Technicians, and other team members for attending and resolving the complaints within prescribed timeframe.
• Update the progress of work to customer and other relevant parties.

Business Development

• Ensuring 95% of customers to be retain.
• Generating New AMC Business.
• Generating Revamp Business.

Quality prospective:

• Ensure the Maintain Service highe...