Store Experience Manager

What You’ll Do

· Lead the food payment experience: Own the end-to-end in-store payment journey, collaborating with key stakeholders to identify and reduce friction for both customers and colleagues. Execute the peak payment plan ensuring stores are equipped to deliver peak transaction uplifts.

· Drive performance: Improve transaction speed, queue flow, and ease of payment using transactional data. Optimise resourcing in payment areas, including peak trading periods, maintaining a credible M&S payment module.

· Use data to influence decisions: Analyse transactions, complaints, and customer insight to build evidence-led recommendations. Develop both capital and Operational Expenditure business cases to support investment in tilling and payment infrastructure.

· Deliver change: Lead the rollout of key payment initiatives, such as tilling and Scan & Shop investment, technology upgrades and new initiatives and translate strategy into clear, practical actions for s...