STORE MANAGER MANCHESTER (SELFRIDGES)

Mission

The Store Manager leads the store team to deliver a meaningful, memorable, and seamless client experience. Acting as a coach, strategist, and entrepreneur, the Store Manager embodies a client‑centric philosophy, effectively managing both front‑ and back‑of‑house activities to foster team engagement and drive business success.

Responsibilities

• Lead by example and act as a brand ambassador, inspiring trust, commitment, and client‑centric excellence.
• Drive team motivation and engagement through effective communication, sharing the strategy and vision of the brand, encouraging innovation, and collecting best practices.
• Act as an agent of change.
• Lead the store to achieve and exceed sales objectives and meet store/business KPIs (quantitative & qualitative); hold daily briefs and spend significant time on the shop floor.
• Foster the store team to craft personalized client journeys, using CX measurement pro...