Strategic BPO Operations Lead

A leading consulting firm is seeking a BPO Operations Senior Manager in San Nicolas, Philippines. The ideal candidate should possess over 12 years of BPO operations experience and at least 10 years in leadership roles. Responsibilities include managing resources, supporting sales opportunities, and enhancing client relationships. The role requires a proactive approach to drive continuous improvements and ensure the effectiveness of service delivery across clients. This is a full-time position in a mid-senior level. Project shifts are on a rotation basis.
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