Strategic CS Team Lead: Onboarding & Growth

Wati in Mexico seeks a Team Lead, Customer Success (Strategic Accounts) to enhance performance in Brazil, LATAM, and Iberia. This role manages the customer journey for strategic accounts, focusing on Onboarding, Adoption, Retention, and Expansion.

The ideal candidate has 4+ years in Customer Success and experience leading SaaS teams. The position emphasizes coaching and operational excellence while fostering long-term customer partnerships.