Strategic Workforce Manager – 24/7 Contact Center

Intermex Wire Transfer, LLC is seeking a strategic Workforce Manager to lead 24/7 workforce planning in Puebla, Mexico. You will balance resources to deliver outstanding customer experience while optimizing costs and performance.

The role requires advanced forecasting, scheduling, and capacity planning, with strong analytics and experience managing teams in a high-volume contact center environment. Fluency in English and Spanish is required.