Subject Matter Expert

Overview

We are seeking experienced Subject Matter Experts (SME) to join our team at Talent Outsourcing Channel Solutions'. As an SME, you will play a crucial role in providing expert-level support and guidance to our customers, ensuring they receive the highest level of service and resolution to their inquiries. This is a full-time position based in Cebu City, Cebu.

Responsibilities

• Serve as the primary point of contact for complex customer inquiries, offering in-depth expertise and problem-solving skills
• Provide training and mentoring to junior customer service representatives to enhance their product knowledge and troubleshooting abilities
• Collaborate with cross-functional teams to identify and address systemic issues, contributing to the continuous improvement of our customer service processes
• Analyse customer feedback and data to identify trends and opportunities for improvement
• Document and maintain c...