Supervisor Customer Service

CEMEX • Scottsdale, Arizona • Posted June 10, 2026

Position Overview

Job Summary

The Customer Service Supervisor reports to the Manager, Customer Service. The candidate must have extensive knowledge of the service area and be able to process orders. Additionally, the candidate must possess excellent phone skills, work efficiently in a fast pace environment, and have excellent organizational skills.

Job Responsibilities

  • Supervise and assist with customer calls for cement deliveries and customer requests
  • Supervise and assist with dispatch and tracking of deliveries for U.S. cement shipping locations 
  • Coordinate customer requests for billing questions, credit, pricing, mill reports, MSDS sheets, and certification letters
  • Assist credit department with account payment discrepancies, coordinating with customers ticket copy needs or pricing discrepancies
  • Assist with review of billing collections for plant and terminals
  • Negotiate and maintain all freight rates...