Supervisor - VAD Data Management

Job Purpose

Supervises the operations of the contact center.

Main Responsibilities

• Supervise a customer service team (officer level) to provide after‑sales non‑technical support in accordance with contract terms.
• Implement work allocation and roster planning for the paraprofessional group.
• Mentor, coach, and coordinate the team.
• Oversee customer service activities, including telephone and email support.
• Operate without budget or hire/fire authority.

Qualifications

• High School Diploma or GED (Education).
• Minimum 4 years of relevant experience (Experience / Background).