Supplies Customer Assurance Engineer

Job Summary
This role is responsible for leading teams/projects to solve common and complex business issues, by leveraging developed subject matter knowledge. The role manages and leads cross-functional program teams, delivers professional reports, develops schedules, budgets and resource plans, and tracks progress against the establishes plans, while leading less-experienced staff members. The role also identifies risks and creates mitigation plans and reports the same to executive management.

Act as a primary customer advocate for assigned ink supplies products, with the overall goal to achieve a balance between delivering a market leading customer experience and assuring HP profitability. This role spans throughout the product lifecycles and focus on driving customer experience improvement leveraging customer sentiments and telemetry and work closely with the Home Print and customer support teams to ensure support and serviceability requirements into the ...