Support Associate (Bogotá)

Requisition ID :

Employee Referral Program - Potential Reward : $200,000.00

Role Description

Purpose

Contributes to the overall success of Canadian Banking Engineering globally as part of Exception and Cheque Processing Bogota team, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team’s business strategies and objectives. Supports Level 2 production for Exception and Cheque Processing (ECP) systems, manages issues and incidents, coordinates relevant teams for effective problem resolution, and communicates updates in a clear, business‑friendly manner.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Investigates and resolves incidents, ensuring timely escalation and clear communication with stakeholders and vendors.
• Assists the Manager in resea...