Support Engineer

Support Engineer

We are seeking a Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a handson role requiring the ability to handle various priorities with expertise and exceptional judgment.

Principal Responsibilities

• Deliver highquality white glove 1st to 3rd line support to all users in a courteous professional manner.
• Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.
• Produce technical documentation/knowledgebase articles.
• Confident troubleshooting for Microsoft Windows OS Linux OS (advantageous) Microsoft Office including O365 Trading & Market Data applications including Bloomberg Mobile computing.
• Strong analytical and problemsolving skills across the infrastructure stack including cloud technologies. <...