Support Engineer

SUMMARY:
Introduction:
Our client is a UK-based managed IT services provider specialising in IT support, cloud solutions, infrastructure management, and technical consulting. With a Cape Town office, they are seeking an experienced Support Engineer to join their team in a permanent hybrid role, focusing on hands-on technical support within a global client environment.  Job Purpose:
To own and resolve complex L2/L3 technical incidents and service requests across Microsoft 365, Azure, Windows Server, Active Directory, and networking environments. The role ensures high-quality technical resolution, strong SLA adherence, effective escalation support, and continuous improvement within the service desk function.

POSITION INFO:
REQUIREMENTS Minimum education (essential): National Senior Certificate Minimum applicable experience (years): 5+ years IT support experience Required nature of experience: Hands-on support of Microsoft ...