Support Operations Manager (Bogotá)

Job Title

Support Operations Manager

Location and Type

Location: Huixquilucan de Degollado; Bogota
Type: Full time

Job Description

As a Service Operations Manager, you will lead service teams across the LATAM Hispanic clusters to optimize performance, ensure high customer satisfaction, and deliver on key operational KPIs. You will design and build an effective support and managed services organization, collaborating closely with sales and operations partners to understand and meet customer needs across the region.

Your Role

• Understand the LATAM Hispanic market needs, delivering value-added services in a cost-effective manner aligned to price-sensitive markets.
• Set the objectives and operational strategy for the LATAM Hispanic Cluster in alignment with the Americas and general strategy.
• Through the LATAM Hispanic cluster coordinators, set individual customer strategies to maximize customer experienc...