Support Services Officer - Bereavement

A rewarding opportunity has arisen to join our Bereavement Services team as a Support Services Officer, providing vital support to members of the public at a sensitive and important time.

You will play a key part in delivering a high-quality, customer-focused service, working closely with operational teams, funeral directors and families.

WHAT IS INVOLVED?

As a Support Services Officer, you will be the first point of contact for bereaved families, funeral directors and stonemasons. You will support the administration and delivery of Bereavement Services, ensuring all enquiries and processes are handled with care, accuracy, and professionalism.

• Managing bookings for interments and handling related enquiries
• Providing advice and guidance on services, processes, and fees
• Supporting families arranging funerals, including those without funeral directors
• Maintaining accurate records using electronic systems