Supv, Capability Center Operations

Assurant • Buenos Aires, Buenos Aires • Posted July 14, 2026

Position Overview

Customer Care Supervisor

Plans, organizes, leads, controls, and coordinates the daily activities of non-exempt associates supporting hazard outsourcing operations, ensuring high-quality service and strong team performance.

Key Responsibilities

Customer Care & Operations

  • Oversee inbound and outbound customer interactions, including calls, correspondence, workflows, and escalations.

  • Ensure timely and effective resolution of customer issues and maintain service levels.

    • Team Leadership

  • Coach and guide associates to improve performance and engagement.

  • Promote team development and align resources to operational needs.

    • Performance Management

  • Monitor KPIs related to productivity and quality.

  • Analyze performance, identify root causes, and implement corrective actions.

    • Planning & Control

  • Support short- a...