Team Lead for Customer Success
AlgaeCal • calgary, ab • Posted July 16, 2026
Position Overview
Join AlgaeCal as a Customer Service Team Lead, where your leadership can truly make a difference. Guide a dedicated team to provide exceptional customer support and care.
In the role of Customer Service Team Lead at AlgaeCal, you will lead a team in enhancing customer experiences. With a minimum of 5 years in customer service, including 2 years in a management role, you will inspire your team to deliver remarkable service. Your strong understanding of CRM platforms and coaching abilities will be essential for driving results and fostering an empathetic work culture.
Key Responsibilities:
• Mentor and empower a compassionate service team
• Drive initiatives to enhance customer satisfaction
• Develop training programs to elevate service skills
• Identify team growth areas and implement improvements
• Recruit and retain high-performing team members
Requirements:
• Minimum of 5 years in customer service
• 2+ y...
In the role of Customer Service Team Lead at AlgaeCal, you will lead a team in enhancing customer experiences. With a minimum of 5 years in customer service, including 2 years in a management role, you will inspire your team to deliver remarkable service. Your strong understanding of CRM platforms and coaching abilities will be essential for driving results and fostering an empathetic work culture.
Key Responsibilities:
• Mentor and empower a compassionate service team
• Drive initiatives to enhance customer satisfaction
• Develop training programs to elevate service skills
• Identify team growth areas and implement improvements
• Recruit and retain high-performing team members
Requirements:
• Minimum of 5 years in customer service
• 2+ y...