Team Leader, Operations (aspiring to be 100%)

## Team Leader, Operations (aspiring to be 100%)Applylocations: COL Bogota - Mallplaza - Avenida Calle 19 # 28 - 80time type: Full timeposted on: Posted Todayjob requisition id: R Job Title:Team Leader, Operations (aspiring to be 100%)Job DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.## Essential Functions/Core Responsibilities* Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements* Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly* Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of em...